Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organisation.

Learning Outcomes:

• How coaching can be used to develop a team
• The coaching and mentoring skills that help improve individual performance
• The behaviours and practices of an effective coach
• How to recognise employees’ strengths and give them the feedback they need to succeed
• How to identify employee problems and ways that they can help correct them