Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.

Learning Outcomes:

• Reaction when communicating
• Verbal communication
• Vocabulary
• Body language
• Technological aids
• Language and communication needs
• Culture
• Checking understanding
• Confidential information
• Legislation