This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

Learning Outcomes:

• Understanding of the aspects of delivering outstanding customer service
• Understanding the benefits of outstanding customer service
• Importance of handling complaints with care
• Recognise & adapt to customer behaviour styles
• Manage customer satisfaction levels