Customer Service Training – Managing Customer Service – Distance Learning CPD

£25.00

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    The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
    Learning Outcomes:

    • Identify ways to establish links between excellence in customer service and your business practices and policies.
    • Develop the skills and practices that are essential elements of a customer service-focused manager.
    • Recognise what employees are looking for to be truly engaged.
    • Recognise who the customers are and what they are looking for.
    • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

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