There have been a number of studies that identify the key skills that workers need to be successful. Various studies call them different things – critical employability skills, soft skills, or transferrable skills. Regardless of the name these skills are critical for workplace success. Seven of the most commonly identified skills are: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and Emotional Intelligence. Many of us possess one or more of these attributes already and perhaps all of them. Luckily these skills can be improved upon through training.
Learning Outcomes:

• Know your own team member roles and responsibilities.
• Understand ways to be an effective team member.
• Know how it feels to experience change and know your level of change tolerance.
• Understand ways to be flexible in times of change.
• Know what a problem is and ways to approach problem solving.
• Recognise the self-fulfilling prophecy and its relevance to their work.
• Appreciate the variety of behaviours that characterise resourcefulness in the workplace.
• Identify tips to giving and receiving feedback.
• Realise the uses of feedback to increase their strengths as leaders in the workplace.
• Recognise self-confident behaviours in the workplace.
• Utilise a three-step process to building your own self-confidence.
• Apply a number of group methods for creative thinking.
• Recount the history of social and emotional intelligence theory.
• Define Daniel Goleman’s five sets of social and emotional competencies and correlate them to workplace experiences.