Hotel and Hospitality at a Glance
- Start date: Anytime
- Location: Online
- Study pace: Flexible, you have up to 5 years to complete this course
- Qualifications: Level 4 Qualifi diploma (120 credits) , Level 5 Qualifi diploma (120 credits) or Level 4 & 5 Qualifi diploma (240 credits)
- Assessment: Online written assignments
- Includes: 1-2-1 tutor support, all course materials and more
- Ofqual Link: Level 4 Diploma in Hospitality and Tourism Management – 603/4399/0
- Ofqual Link: Level 5 Diploma in Hospitality and Tourism Management – 603/4404/0
Dream of working in a luxury hotel in London? Or maybe running large events across the globe? From resorts and restaurants to weddings and corporate events – our Hotel Management Course can take you wherever you’d like to go.
Accredited by Qualifi and with recognition from the Institute of Hospitality, our online hotel management course focuses on everything from food and beverage operations, health and safety, housekeeping and customer service to accounting, marketing, public relations, managing a team and corporate social responsibility.
Our online program with 1-2-1 expert tutoring support will improve your knowledge of the hospitality industry, and as the sector continues to grow, studying Hotel Management will give you the skills you need for a wide range of high-level careers in a competitive market.
How it works
Students on our online hospitality management course can complete a Level 4 (120 credits), Level 5 (120 credits) or a combined Level 4 & 5 (240 credits) Qualifi diploma, designed to provide students with the skills needed to succeed in the hospitality industry.
The course is completed online and you can start at any time, it’s completely flexible. Each module (Level 4 & level 5) consists of 40 hours of guided online learning, with an additional 30-50 hours worth of optional materials that include recommended exercises, readings, digital resources and self-test tasks.
To complete the course you’ll submit 4 online assignments at each level, and assignments are approximately 2,000-3,000 words each. Once you’ve passed your hotel management course, you’ll be awarded with a Qualifi diploma and you’ll be able to top up your qualification to a bachelor’s degree at a range of UK universities.
During the hotel management course you’ll have access to 1-2-1 tutor support and webinars, social learning forums and additional materials to complete your diploma with ease. You can find out more about the support you’ll have available on our Student Resources page. You can also read about the academic credentials we meet and associations we’re part of to make sure you have the best learning experience.
Course Modules
Level 4 hospitality management modules
Food and beverage operations
Students will gain an understanding of the processes involved in food and beverage operations, including practical aspects of food and beverage production and service.
Food safety and hygiene
Students will understand the need to comply with regulations and effectively manage procedures for ensuring food safety.
Hospitality and hotel housekeeping
Students will understand the role of the housekeeping department within a hospitality setting. This module will identify the importance of the housekeeping department and the impact it has on the hospitality operation.
Customer service
Students will be taught the importance of a customer focused hospitality establishment in a competitive environment by carrying out research on customers’ requirements and expectations. Students will also gain skills to deliver excellent customer service and evaluate the benefits of exceeding customers’ expectations.
Front office operations
Students will understand the role of the front office department within a hospitality setting. This unit will identify the importance of the front office department and the impact it has on the overall hospitality operation.
Accounting and cost control
Students will understand the principles of finance within hospitality and the contents of key financial statements used, along with the basic accounting techniques used to produce and analyse them.
Global tourism and hospitality
Students will understand the size and scope of the global tourism and hospitality industry. This unit examines the influences that affect it and the growth of brands within international markets.
Hospitality and marketing
Students will be able to understand the key principles of the marketing concept and relate the role of the marketing mix to the hospitality industry. Students will understand the marketing cycle and be able to produce a promotional campaign.
Employee engagement
Students will understand the concept of employee engagement and the key components. Students will be able to assess how employee engagement can have an impact on the overall business performance by introducing specific strategies and practices.
Training and CPD
Students will be able to use different methods for identifying the need for training in a hospitality setting. Students will understand how individuals learn in different ways and the importance of selecting the most effective training method. Students will then be able to plan, design, deliver and evaluate the effectiveness of a training session or program. The students will also be introduced to the concept of Continuous Professional Development and the need and relevance for it in a hospitality setting.
Level 5 hospitality management modules
Food and beverage supply chain management
Students will understand supply chain systems and procedures, and how organisations use these to procure, produce and prepare food and beverages within the hospitality industry, both domestically and globally. This unit demonstrates how supply chain management is essential for efficient operation and for achieving a competitive edge.
Quality management
Students will be able to understand the concept of quality management and apply it in a hospitality setting. Students will be able to analyse, evaluate and implement a quality management system in a hospitality organisation.
Events and conference management
Students will understand the operational issues that underpin successful events and conference management. This unit examines a wide range of events and discusses the processes and considerations involved.
Customer relations management
Students will understand the importance of Customer Relationship Management (CRM) to hospitality organisations and recognise the necessary processes to ensure its effectiveness.
Managing people
Students are able to gain an understanding of the key principles of management behaviour and a range of management styles, roles, responsibilities, characteristics and skills. Students will be able to understand the effectiveness of different organisation structures by studying the design and culture within a hospitality setting.
Current issues in HRM
Students will be able to understand the key principles of Human Resource Management (HRM) and the current issues Human Resource (HR) managers have to consider when carrying out their role and responsibilities. Students will also understand how current legislation has an impact on the HR function in Hotel and Hospitality Management.
Revenue management
Students will be able to understand what the key elements of revenue management are and how this affects the pricing of hotel bedrooms. Students will also be able to implement the practices of yield management in a hotel and set an overbooking policy.
Corporate social responsibility
Students will be able to understand key principles of Corporate Social Responsibility (CSR) and sustainable development. Students will learn about the impact hotels have on social, cultural and environmental factors and how the hotel industry can make a difference by implementing practices and procedures to be more sustainable.
Contemporary issues
Students will understand the nature and impact of current and potential Contemporary issues that affect the hospitality industry. This unit will demonstrate the need for organisations to be flexible and to adapt to rapidly changing environments and customer demands.
Business planning
Students will understand how to create a business plan for a hotel or hospitality organisation. Students will learn where the business is positioned in the current market, measure the performance and suggest opportunities for growth.
Assessments
The Qualifi Level 4 & 5 hotel and hospitality diploma is made up of 10 modules, with 4 written assignments at each level. Once you’ve completed the modules, you’ll be given access to the assignments and each assignment is approximately 2,000-3,000 words. Your assignment will then be submitted to your personal tutor for marking and feedback.
The assignment titles for the level 4 hospitality management course are:
- Sustainability in tourism and hospitality management
- Operations management in tourism and resort operations
- Management of visitor attractions
- Employability and development in the hospitality industry
You can find more information about each individual assignment on the Qualifi level 4 diploma in Hospitality and Tourism Management information page.
The assignment titles for the level 5 hospitality management course are:
- Tourism destination management
- Entrepreneurship in tourism and hospitality management
- Cultural tourism management
- Research project
You can find more information about each individual assignment on the Qualifi level 5 diploma in Hospitality and Tourism Management information page.
Am I eligible for this programme?
To enrol in our Level 4 hospitality management course, you must be at least 18 years old and have a full secondary education, meaning you must have a minimum of 2 A-levels or equivalent.
If you don’t have 2 A-levels or the equivalent, such as NVQ Level 3, you may also be able to enrol based on your work experience. To enrol in a Level 5 hospitality management course, you must have completed the Level 4 Qualifi diploma in hospitality management.
Hotel and Hospitality Level 4 | |
Option 1: One off payment | |
Fee | £850 |
Option 2: Instalment Plan | |
Instalment Plan: | £190 deposit 4 monthly instalments of £190 |
Hotel and Hospitality Level 5 | |
Option 1: One off payment | |
Fee | £1250 |
Option 2: Instalment Plan | |
Instalment Plan: | £290 deposit 4 monthly instalments of £290 |
Career Progression
Our hospitality management course gives you a wide range of skills, from food and beverage supply chain management, accounting and cost control, marketing in hotel and leisure to people management, social responsibility and so much more.
Once you’ve completed the course, you’ll be able to apply for senior positions at hotels, restaurants, resorts, and other associated properties in the hotel and hospitality industry around the world.
University Progression
Once you’ve completed your online Level 4 & 5 hospitality management course you have the opportunity to complete a third year hospitality degree programme, known as a ‘BA top up’, from a wide range of UK universities.
Students can apply to any university offering the BA top up and you can choose to study for your degree either online or in-person on campus. Below are just a few of the universities that offer the hospitality degree top up programme:
- University of Derby: International Hospitality Business Management (Top-Up)
- Bournemouth University: BA (Hons) International Hospitality & Tourism Management
- University of Central Lancashire: Management in Hospitality BA – Top up
- University of Sunderland: International Tourism and Hospitality Management (Top-Up) BSc (Hons)
- University of Northampton: International Tourism Management (Top-Up) BA
- Middlesex University London: BSc Honours International Hospitality and Tourism Management top-up
Sample Certificates
Level 4 Diploma in Hospitality and Tourism Management Sample Certificate and Transcript
Level 5 Diploma in Hospitality and Tourism Management Sample Certificate and Transcript
